KUALA LUMPUR: Allianz General Insurance Company (Malaysia) Berhad has added five hybrid trucks to its Allianz Road Rangers fleet, bring the fleet total to 250 tow trucks.
Allianz Road Rangers currently comprises various tow trucks including spectacle lifts, flatbed carriers, super carriers, king dollies, and basement trucks.
The hybrid trucks come with combined features of a flatbed carrier and a spectacle lift that can tow two accident vehicles simultaneously.
A flatbed carrier features a long hydraulic flatbed that inclines and allows vehicles to be driven or pulled onto the bed for towing, while a spectacle lift or wheel lift tow truck has a metal yoke that hooks up the drive wheels of the vehicle towed.
Besides that, the hybrid trucks also carry mini and normal-sized wheel dollies.
Furthermore, hybrid trucks are also suited to tow modified or lowered vehicles or vehicles (particularly of continental-make) that suffer from broken air suspension systems, thus resulting in a lowered suspension before loading onto the carrier platform.
Allianz General’s chief of claims Damian Williams said the addition of the remote-operated hybrid trucks now completes the Allianz Road Rangers fleet.
“Since its launch in 2017, the Allianz Road Ranger accident assistance service has been key for our customers. In looking out for our customers, we continue to enhance the service or our fleet to ensure our service remains first-rate,” said Williams.
“With the addition of the innovative hybrid trucks, we can serve our customers better, more so should two vehicles insured under Allianz General are involved in an accident.”
In 2021, Allianz General had 1.13 million Motor Comprehensive customers, with 64,000 customers benefiting from the complimentary Allianz Road Rangers service.
“With the hybrid trucks, our Allianz Road Rangers technicians are also better equipped to handle complicated towing jobs. So, if a flatbed is required and dispatched to the accident scene, but the parking brake is stuck, the technician can easily deploy wheel dollies and tow the vehicle using the yoke, all with no further delay in service,” said Williams.
In the event of an accident, Allianz General’s Motor Comprehensive customers should call 1-800-22-5542. To learn more about the Allianz Road Rangers service, visit allianz.com.my/road-rangers.